FAQ and Shop Policies

AFTERPAY

We are excited to announce that we've added Afterpay as a payment option at checkout.  Afterpay allows you to split your total transaction into 4 easy payments with no interest! Your order will still process as normal and you will receive your items in our usual time frame.  We DO NOT OFFER REFUNDS with Afterpay purchases, please check availability prior to making your purchase - only store credit will be given in the event you cancel or if your item is out of stock. Your cart total must be at least $100 in order to utilize this service.  You can set up your Afterpay account with either a Visa or Mastercard.  Afterpay will collect the first installment at checkout and will charge your payment method on file with them, every 2 weeks for a total of 4 installments. You can always pay off your balance early by logging onto your Afterpay dashboard and selecting the "Pay Now" button.  For more information please visit the help section on Afterpay's website.

EXCHANGES

Exchanges on all products, excluding any type of needle/hook/pattern, is 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do not offer refunds of any kind.  

To be eligible for an exchange, your item must be unused, in the same condition that you received it, in its original packaging or with label still attached. Skeins of yarn that have been wound into balls are not returnable. The customer is responsible for paying for return shipping.

Discounted Products
Only regular priced items may be exchanged; unfortunately items purchased at a discount cannot be exchanged.

If you need to exchange any items, please send us an email at support@jenniferknits.com and we will be glad to assist you.